Frequently asked questions
How much does shipping cost?
Shipping is calculated by weight and you location. At checkout you will see the fee. Any shipping overages will be refunded.
What is your return & exchange policy?
I am happy to accept exchanges if you need a different size etc(please measure your pet first though), but the customer will need to pay the shipping costs. Any returns can be made within 30 days but please notify me first. When the item is rec'd I will refund you minus the shipping cost.
Do I have to pay for the shipping of my return?
Yes, all customers are responsible for their own return shipping costs. I recommend that you send your return with tracking as I cannot be responsible for lost returns.
When will I receive my refund?
All refunds will be provided to the original method of payment after I have rec'd the item back. Please contact me when you are returning an item & preferably with tracking info #.
How may I contact you?
You may contact me by e-mail @ firstname.lastname@example.org. I will respond within 12 hours in most cases.
If you have any other questions about my products, feel free to e-mail me at email@example.com. I'm here to help!!